About this episode
George and Dave discuss one five-star Trustpilot review linked to a verified job in Matlock. The discussion stays within the details the customer described.
This review comes from the archive, with its date stated. The reading is an excerpt.
Review facts Review date: March 2025 Location: Matlock Engineer: Robert Rating: Five stars on Trustpilot
Full transcript
George and Dave in conversation. Every word of the episode, exactly as recorded.
- George
- Welcome back. I'm George, here with Dave from ADI Leak Detection, leading leak detection specialists across the UK. In these episodes we read a real five-star customer review of ADI Leak Detection and talk through what the customer described. Today's review is one from our Trustpilot archive. It is linked to a verified job in Matlock, and it names ADI engineer Robert. Wes wrote in March 2025. This is an excerpt. “Our boiler had been losing pressure, and although we suspected a leak in the lounge, we needed confirmation (and we also needed to know there were no others). He found the leak, checked the rest of the house, dug into our concrete floors (with minimal mess) and replaced two lengths of copper pipe. He was thorough, professional, tidy and explained what he was doing throughout. He also made sure we saw exactly how and where the old pipes had failed. A good experience and glad to have it sorted.” What was the customer hoping to confirm before calling ADI?
- Dave
- The customer already had a suspect location but wanted certainty, and needed to rule out additional leaks elsewhere.
- George
- The customer mentions concrete floors being dug into. How did that go?
- Dave
- According to the customer, ADI's engineer dug into the concrete floors but kept disruption to a minimum, and replaced two lengths of copper pipe.
- George
- Did the customer get to see where the old pipes had actually failed?
- Dave
- Yes. The customer says the engineer made sure they saw exactly how and where the pipes had failed, and kept them informed throughout.
- George
- Thank you to Wes for sharing that experience. You've been listening to George and Dave from ADI Leak Detection.
How this episode was made. This episode was produced using AI-generated voices and script, based on real leak detection questions and the working knowledge of ADI Leak Detection engineers.